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Living in your home


If you want to make any changes or alterations to the property you will need prior written consent form Maillard & Co.

Floor Coverings

Wooden and laminate floors are NOT permitted in flats unless the property is fitted with suitable soundproofing as they cause undue noise disturbance to the person living underneath. However, consideration will be given to the installation of wooden floors if you live on the ground floor. Please ask Maillard & Co for more information.

TV / Satellite

There is terrestrial, cable or satellite television in all the CTJ Housing Trust properties.

Tenants in flats must not fit their own satellite dishes.

If your satellite is run off a communal satellite system and there is a problem with the communal system, please report this to Maillard & Co, using this link, and they will arrange for an engineer to attend.

If you live in a house with your own separate satellite dish you are responsible for the maintenance and repair of your dish and satellite equipment.

Maintenance and Repairs

Your landlord is responsible for keeping the property wind and water tight and therefore any maintenance issues such as plumbing leaks or water ingress must be reported to Maillard & Co immediately using this link

It is your responsibility to maintain your property and to return it to your landlord in its original condition (fair wear and tear excepted). If we have to replace items, repair, re-decorate or clean the property, these costs will be deducted from your deposit.

You are responsible for the renewal and replacement of tap washers, sinks, basins, baths, plugs, electric switches, WC seats, pans, windows, door locks and keys.

Window fittings need cleaning and oiling every six months. Please ensure you do this, otherwise the windows will not open or close properly and will eventually seize up.

You are also responsible for keeping the drains of the property clean and clear of obstructions and for replacing cracked or broken glass in the windows immediately.

Please do not carry out any additional or major plumbing works or alter or tamper with the existing light fittings and sockets. Poor workmanship can cause leaks and fires.

Condensation / Damp

Condensation which often appears in the form of mould spores on the walls is caused by built-up moisture in the air inside the property due to poor ventilation. This often occurs in winter when the building is cold and windows are opened less, meaning that the moist air cannot escape.

It is easier to treat the cause than the effects. Here are a few simple ways to help in reducing the build-up:

  • Keep your home warm – this will cut down condensation as moisture does not condense in warm air;

  • Leave trickle vents/windows open;

  • After cooking or showering, close adjoining doors and open the windows to stop the air circulating to other rooms;

  • Leave windows open when drying your clothes to allow the moisture to escape;

  • Try to make sure that all rooms are at least partially heated. Condensation most often occurs in unheated bedrooms. It is better to have a small amount of heat for a long period than a lot of heat for a short time. If you do find mould forming, clean the affected areas immediately with a solution of household bleach. Further information and guidance can be sought from Maillard & Co or Environmental Health.

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All you need to know about your home